A 15-year guarantee? For sure? Yes, of course! We are so confident in the quality of our products that we give you this guarantee promise with full conviction.
This guarantee covers all our photo puzzles. It applies to the durability of the printing and the puzzle board including its coating.
On the condition of appropriate usage, we guarantee the following;
- The noses of the puzzles pieces will not nip off.
- The printed surface of your photo gift will not peel off the cardboard.
- The printed photos will not fade.
Otherwise, we will reproduce your individual photo puzzle.
How to claim your guarantee
If despite our high quality standard, a defect should appear, please contact our service team and refer to your order number. The most efficient way to contact our service team is via e-mail.
The puzzleYOU® manufacturer quality
Our photo puzzles are not only very original, but of the highest possible quality.
For the following reasons we are sure to give you the 15-year guarantee:
- Modern digital print with brilliant colour reproduction of your images
- Permanent surface coating for a noble appearance and a pleasant grip
- Usage of a cardboard especially designed for our games – optimally adapted to our quality requirements
- Perfected cutting technology with hand-made cutting tools for clean, softly rounded cutting edges
- Accurate and systematic quality control of every single photo puzzle – you have our word on it.
Quality control and service
You can count on us:
Your satisfaction is our goal. Please do not hesitate to contact us. We look forward to receiving your request.
Your Contact Person:
Head of Quality Management