We are on line to help you
You would like to get to know our company, you have a question about your order or you need some more information about the product range of puzzleYOU? We will be glad to give you the necessary information.
Maybe you can already find an answer to your question in our FAQs.
If not, you are welcome to contact us via the following contact form.
What size does the finished puzzle have?
The sizes of our photo puzzles are as following:
48 pieces: ca. 48cm x 36cm
100 pieces: ca. 48cm x 36cm
200 pieces: ca. 48cm x 36cm
500 pieces: ca. 48cm x 36cm
1000 pieces: ca. 64cm x 48cm
2000 pieces: ca. 90cm x 67cm
By means of a frame you can decide the exact cut of your picture. Please note that during production very few millimetres may be lost on the edges of your picture. You should therefore not place any important picture elements there.
What do I have to do if I want to complain about something?
If you are not satisfied with your order, please contact our customer service. Ideally, send us a photo of your product.
UPS is responsible for delivering your package in the right condition. If you have received a damaged or incorrect product, you are obliged to have your complaint confirmed by the delivering UPS driver. We send wrong delivery and transport-damage declarations immediately to UPS. Without the drivers confirmation we can not treat the complaint. If you notice the delivery of a wrong puzzle after the driver has left, please contact our service team. We will find a solution and tell you what to do with the parcel.
The puzzle is meant as a gift, can you speed up my order for this special occasion?
Our process is aligned to deliver as quickly as possible. After having confirmed your order, the photo product goes directly into the automated production process. From this moment on, it is impossible for us to take any influence in the production process. We hope that you will understand, that for technical reasons we cannot treat orders in a privileged way. Therefore, we would like to advise you to order your gift a few days earlier, to be sure it will reach you in time. The expected delivery date is always mentioned in the shopping cart and can be found in the order confirmation as well.
You have a question?
Mon, Wed, Thu: 07:00 am - 11:00 am / 11:30 am - 3:30 pm
Tue, Fri: 07:00 am - 10:30 am / 11:30 am - 3:30 pm
In most circumstances, our service team will be able
to respond to your request within 24 hours on working days.
Frequently Asked Questions:
24 hours / 365 days a year
Further contact options
puzzle & play GmbH • Auf der Haide 2 • 92665 Altenstadt/WN • Germany
0049 9602 94419-10
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