FAQ - How to create your photo puzzle!

We manufacture puzzles with 100, 200, 500 or 1000 pieces based on the pictures you load up. A tailor-made aluminium frame for every puzzle-size finishes our product range

The sizes of our photo puzzles are as following:

100 pieces: 14.3" x 18.9"
200 pieces: 14.3" x 18.9"
500 pieces: 14.3" x 18.9"
1000 pieces: 18.9" x 25.2"

By means of a frame you can decide the exact cut of your picture. Please note that during production very few millimetres may be lost on the edges of your picture. You should therefore not place any important picture elements there.

The dimensions of the puzzle boxes are as following:

Product	Length (Inch)	Width (Inch)	Hight (Inch)
Box for the Jigsaw with 100 / 200 / 500 pieces	13,23	9,13	1,42
Box for the Jigsaw with 1000 pieces	14,70	10,75	2,21

The safest place for your fotopuzzle is where everyone can admire it: on the wall, behind the glass of one of our tailor-made aluminium frames. For more information have a look at: http://www.myphotopuzzle.co.uk/puzzleframes

We solely process JPG (Jpg, jpeg) formats. Most digital cameras automatically take pictures in the required JPG-format!

The higher the resolution, the better the picture on your printed photo puzzle. The quality of the print also depends strongly on the resolution of the digital original photo. If your pictures have a minimum length of 1600 pixels on its longest side, this is sufficient for a puzzle of 200 or 500 pieces. This corresponds approximately to a picture taken with a 2 Megapixel camera. For the puzzle consisting of 1000 pieces we recommend a minimum size of 2500 pixels which corresponds to a 4 Megapixel digital camera.

After having uploaded your picture, you are taken to the “PuzzleComposer” where a scale ranking from 1 to 5 stars indicates if the quality of your picture is suitable for the puzzle format you chose:

5 stars = excellent picture quality
4 stars = good picture quality
3 stars = average picture quality; possibly blurred
2 stars = moderate picture quality, blurred
1 star = bad picture quality, very blurred

Please note that this scale only refers to the resolution of your picture. Image sharpness and general quality of the picture cannot be considered. The bigger the format you choose for your puzzle is, the better the image resolution needs to be. We do not modify the resolution of your transferred file! We are afraid we cannot process refunds due to insufficient quality of your image files. Please ensure quality of image before completion of order.

The maximum file size is 30 MB.

Please transfer your pictures in RGB or sRGB colour space. sRGB is the standard colour space of most digital cameras. Please also save black and white pictures as a JPG-file in sRGB and not in gray scale.

No. The picture will be printed exactly according to the image file transferred to us.

Please prepare your file with the following dimensions (Pixels):

Number of pieces	Width	Height
100, 200 or 500 pieces	3409px	2567px
1000 pieces	4530px	3409px

Please note that 21px will be cut off on the edges of your picture during production. You should therefore not place any important picture elements there.

Unfortunately, colour differences cannot be excluded due to the individual adjustment of monitors which can differ in brightness, resolution, contrast and colour or resulting from different graphic boards. Colour deviations between your monitor and the finished product are thus possible.

You are required not to infringe copyrights, trademark rights or other protective rights of third persons. Illegal images are strictly prohibited. Further information can be found in our GTC.

After having put your first puzzle into the shopping cart, you can use the button "another puzzle" to continue ordering. This way you can order several different puzzles in one command and save shipping costs. By ordering every fotopuzzle separatly, you have to pay full shipping costs for every single puzzle. Only our frames are sent separately in a customized box, in this special case you have to pay the additional shipping. Please note that the frames might be delivered on another day then the fotopuzzles are.

• Cash in advance:
  For clear allocation please indicate the account data stated in the order confirmation, which you will receive via email.
• Credit Card:
  We accept Visa and MasterCard. Our payment service will credit your account immediately after your entered details are confirmed.
• PayPal:
  Onlineservice for secure and easy payment.

in the shopping cart you will find a blue bar with white space to fill your code into. After entering the code, the final amount will be reduced by the value of the coupon. You can only redeem one voucher per order.

The invoice and the delivery note are in the delivered parcel. Should you have chosen a differing delivery address, the invoice will be sent by email to you.

We use the SSL-security system (Secure Socket Layer) together with a 128 Bit encoding when transferring data. This technology provides for ultimate security and is also used by banks for data protection of Online Banking. A closed key or lock in your browser shows that your data is encrypted while being transferred.

We set a high value on diligent handling of your data. Our aim is to ensure you enjoy visiting myphotopuzzle.co.uk and recommend our website in good conscience. Since we are legally bound to publicize in which way we process your data, we explain this in our privacy notice.

Yes, at the end of your order you can fill in a delivery address different from the billing address. Thus you can send the photo puzzle to another person – for example as a gift. This service is free of charge. In case you're not available to receive your shipment on working days, you can fill in your working address there.

Here are our current production- and delivery times. These indications are average values and may differ in individual cases. We will inform you via email as soon as the production is finished and your puzzle is shipped. Please note that UPS does not deliver on Saturdays.

With the transfer of your package to the UPS courier, you will receive an email with your tracking number. With this tracking number you can always inquire on https://www.ups.com/content/gb/en/index.jsx about the current status of your order.

Our process is aligned to deliver as soon as possible. After confirming your order goes directly into the automated production process. From this moment on, it is impossible for us to take any influence in the production proces. We hope you will understand, that for technical reasons we cannot treat orders in a privileged way. Delivery ist already performed as fast as possible, even with extra payment shipping cannot be accelerated. Our current production- and delivery time are always available on our website. Therefore, we would like to advise you to order your gift a few days earlier, to be sure it will reach you in time.

Unfortunately, collection by the customer is not possible.

	Jigsaw puzzle	Aluminium frame
England, Wales, Scotland	£ 3.90	£ 6.90
Northern Ireland	£ 5.90	£ 9.90

We send your order with UPS, the courier whom we have the most positive experiences with. UPS delivers your package quickly and safely.

Unfortunately not. You are not allowed to withdraw from a contract regarding goods which have been manufactured based on your individual specifications. That is why it is important to load an image with a good resolution in the ordering process.

UPS is responsible for delivering your package in the right condition. If you have received a damaged or incorrect product, you are obliged to have your complaint confirmed by the delivering UPS driver. We send wrong delivery and transport-damage declarations immediately to UPS. Without the drivers confirmation we can not treat the complaint. If you notice the delivery of a wrong puzzle after the driver has left, please contact our service team. We will find a solution and tell you what to do with the package.